Happy customers. Energized employees.
Customer service, IT, and CRM software that’s powerful yet easy to use. Now supercharged with generative AI.
We help people and organizations grow. Starting with you.
In terms of market position, Freshworks Inc has seen significant growth and has become a leading player in the customer engagement software industry. With its user-friendly and affordable solutions, the company has gained a strong customer base globally, catering to businesses of all sizes.
Customer service software. Made to delight.
A powerful service and support solution, built for the needs of today, ready to scale for tomorrow.
See how amazing customer service can be. Resolve customer issues quickly and easily in one seamless omnichannel solution. Self-service, conversations, tickets. Have it all.
Fast resolutions. Conversations, tickets, or both.
Give customers freedom of choice
Messaging, bots, social, email, voice, oh my! Whether it’s self-service or agent-assisted, your customers will easily get the answers they need.
Equip agents to create lifelong customers
Step into a fully-loaded agent workspace – 360° profiles for every customer, all conversations in one place, AI-powered agent assist tools, and more.
Tailor a solution that’s unique to you
It’s easy. Go fast with our easy-to-implement, easy-to-configure solution. And easily connect the tools you use today with our Marketplace apps.
IT performance, not software bloat.
Modernize IT, unify business teams, and realize fast time-to-value.
Freshworks for IT frees up your agents’ time with AI and automation capabilities that work out of the box. Connectors and APIs integrate seamlessly, so you can address employees’ issues, and keep everyone aligned to your processes.
TCO, down. ROI, up
Automate easily
No-code workflows and powerful automations drive efficiency, eliminating repetitive tasks and boosting productivity.
Integrate seamlessly
Unified service and operations management on a single platform break silos, maximize service availability, improve resolution time, and reduce costs.
Deploy instantly
Customize quickly and easily by leveraging the no-code platform. All with expert onboarding, migration services, and 24/7 support.
Sales, Marketing, and Support. Better together.
All-in-one CRM that delights your teams and your customers.
Every aspect of customer delight. All in one brilliant solution.
Delight more customers
Freshdesk and Freshchat help you provide effortless, expert customer service across every channel your customers use.
Convert more leads
Freshmarketer makes it easy to personalize multichannel marketing campaigns and turn interest into action.
Close more deals
Freshsales gets you to the dotted line faster with AI-powered insights that help grow revenue.
Products
Customer Service Products
AI-powered service and support solutions. Built for the needs of today, ready to scale for tomorrow.
Customer Service Suite
All-in one, omnichannel solution supercharged with generative Al.
IT Service Products
AI-powered service and support solutions. Built for the needs of today, ready to scale for tomorrow.
Customer Relationship Management Products
Modernize IT, unify business teams, and realize fast time-to-value.